Dear Dr. Melanie Sohn and the Emergency & X-Ray Team, I am writing to express my sincere gratitude for the outstanding care I received at South Health Campus on the evening of March 15, around 8 PM. From the moment I arrived with an upper extremity injury—later diagnosed as a closed traumatic PIP dislocation—I was met with professionalism, efficiency, and genuine compassion. Dr. Sohn, your expertise and reassuring approach made a difficult experience much easier to navigate. I felt she truly cared about my well-being. The entire emergency and X-ray team, including the staff that came to pick me up to take me to the XRay department and back, made me feel I was more than just a number, and worked seamlessly to provide fast, professional, and caring service. I felt well taken care of throughout the process. I truly appreciate your dedication and hard work . I am incredibly grateful for the exceptional care I received. With heartfelt thanks, Maria Teresa Stevens.